How can we help?

V1 continually reviews its practices to ensure that we deliver a service that meets our Customers' diver business needs. Our Support Services offer:

  • Incident submission, management and reporting
  • General system queries and advice
  • Software maintenance and legislative updates
  • Up to date knowledge base and/or FAQs
  • Product feedback mechanism
  • Customer satisfaction surveys
  • Some 1st line support for Third Party products supplied and/or shipped as part of the V1 solution.

Support Handbook

Get the most out of the V1 support services.

Customer Support Handbook

Contact support

Our support team will answer your queries as soon as possible.

Contact our support team

Useful tools

A collection of programs free to use which the team have found useful along the way.

Read more

Specific Support for Our Integrations

V1 Document Management - Version Timetable

V1 Document Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Version Release Date Becomes
"Active"		 Becomes
"Active Reduced"		 Becomes
"Limited Support"		 Retired
(End of Support)
Active (Current) 4.7.x Sep-19 Fully supported - end of support not announced yet
Retired 4.6 May-19 - - - 23 Sep 2023
Retired 4.5.x Mar-18 - - - 30 Nov 2022
Retired 4.1.x Jun-17 - - - 30 Sep 2022
Retired 4 Nov-16 - - - 30 Jun 2022
Retired 3.6 (V1:2013 SP2) May-15 - - - 28 Oct 2021
Retired 3.5 (V1:2013 SP1) Jun-14 - - - 28 Oct 2021
Retired 3.0 (2013) Sep-13 - - - 28 Oct 2021
Retired 2.2c(2012) and Earlier Jun-12 - - - 01 Jul 2020

 

Essential Upgrade to 6.3 (for SHA-256 support) - Deadline 1 November 2019

V1 BACS - Version Timetable
V1 BACS customers must upgrade to version 6.3 before BACS withdraw support for SHA-1 in Autumn 2019
Support Status Version Release Date Becomes
"Active Reduced"		 Becomes
"Limited"		 Becomes
"Retired"
Active (Current) 6.3 Feb-18 Fully supported - end of support not announced yet
Retired 6.01.0133 Jun-17 - - 30 Jun 2019
Retired 6.01.0131 Jun-14 - - 30 Jun 2019
Retired 6.01.0123 Jun-12 - - 30 Jun 2019
Retired 6.01.0115 Jun-10 - - 30 Jun 2019
Retired 6.0 Dec-04 - - Retired

V1 / Sage X3 - Version Timetable

V1 / Sage Enterprise Management - Version Timetable
*supported for 6 months after its end date to allow time to get upgrade ordered and diarised.
Support Status Software Version Release Date Becomes
"Active Reduced"		 Becomes
"Limited Support"		 Retired
(End of Support)
Active (Current) R13.3 Jul-20 Fully supported - end of support not announced yet
Active R13 Patch 2 Sep-19 13 Jan 2022 13 Jan 2023 13 Jul 2024
Active (Reduced) R13 Patch 1 Feb-19 30 Mar 2021 30 Mar 2022 30 Sep 2023
Limited R13 Jun-18 - 28 Feb 2021 28 Aug 2022
Limited R12.1 Mar-17 - 28 Feb 2021 28 Aug 2022
Retired R12 and Earlier - - - -